Support

Email Show email address and a person will reply, usually within a day. In an emergency, call your local emergency number first. In Pakistan that’s 15 for police and 1122 for rescue.

Common questions

I didn’t get my sign-in code. Codes can take a minute. Check spam and promotions. Only the newest code works. Use “Resend code” after 30 seconds.

No driver is taking my ride. Raise your offer a little from the searching screen. Most rides get an answer within a minute when the offer is near the fair-fare guide.

The driver asked for more than we agreed. You only owe the fare agreed in the app. Report the driver from the ride screen; repeated reports pause their account.

I’m a driver and I can’t go online. You need all four verification photos and a running pass or free days. Check the Drive tab: it tells you what’s missing. Top-ups go through the Wallet.

My top-up hasn’t shown up. It usually appears within a minute of paying. Pull down on the Wallet screen to refresh. If it’s still missing after an hour, email us with the amount and the time you paid.

My account was paused. This happens automatically after three reports or a low rating. Email us from your sign-in address and we’ll review it.

Delete my account. See Delete your account.